Cancellation & refund policy

Call or message the shop on +91 81560 82422 with your pickup code before you collect. We cancel the order and refund the full amount; no cancellation fee is charged.

If an item has sold out or cannot be supplied after you paid, we contact you. You may take the remaining items and get a refund for the missing ones, or cancel the whole order for a full refund. A payment that fails or is not confirmed is not charged; if money left your account for a payment that did not complete, it is returned by the payment provider or by us.

Refunds go back by UPI to the account you paid from, or in cash at the counter if you prefer. We send a UPI refund within 2 working days of the cancellation.

Paying for a reservation request by UPI is optional. If you paid and then cancel, or the request expires uncollected, we refund the full amount by UPI to the account you paid from. If an item is unavailable or the counter price is lower than the MRP you paid, the difference is returned in cash at the counter. You can cancel a request any time by calling the shop.

For safety, fireworks cannot be returned or exchanged once they have left the counter. Check your items at pickup. If a sealed pack is damaged or faulty, bring it back unused with your receipt within 7 days of collection and we will replace it or refund it.

Contact shreeharifireworks@gmail.com or call +91 81560 82422 with your pickup code.